Pastoral Praise for Outstanding!

“After completing Outstanding! I can see it being used by our leadership team to assess and improve. I enjoyed the stories as they are terrific supporting examples of common-sense steps to becoming exceptional! Churches of all sizes everywhere need this material!”

Pastor Mark Hardacre, Crossroads Community Church

Outstanding! is spot on. The first sentence grabbed me - “Do people fire companies?” They do, and not only companies, but churches, too. I’ve seen people walk away from their church for many reasons, often feeling justified because - truthfully - church leaders had made mistakes. Outstanding! has many nuggets I can use to make us better! Great stuff!

Pastor Terry Johansen, San Jose, CA

A note from Outstanding! author John G. Miller:

As organizations, churches can be outstanding—or not. Growing up as a “PK” (pastor’s kid) I learned that some churches are more effective than others, and that every church can improve. So as I wrote the Outstanding! book I felt the need to make it relevant for all organizations—including faith-based. Since 1986, I’ve sold training and speaking services to the corporate world, but have come to realize that whether a group of people working together (that’s all an “organization” is, right?) comprises a business, nonprofit, government department, school, or church, all struggle with the same problems—because they all have imperfect human beings involved. Yet, like any organization, a church can become outstanding by implementing certain “ways” and possessing specific characteristics, enabling it to serve and grow. Outstanding! provides 47 ways to help a church become exceptional, but there are specific concepts, verbiage, and ideas employed that tie directly to the church. Here are some specifics:

Chapter Two: Be Humble. Humility is a core Christian principle. Quote in Outstanding!: “Humility is the cornerstone of leadership.”
Chapter Three: Keep the Mission Top of Mind. The Denver Rescue Mission, a faith-based entity, is used as an example of an organization being crystal clear in its purpose—from the CEO to the frontline.
Chapter Ten: Setting the Tone. Quote in Outstanding!: “Boy and Girl Scout leaders set the tone for the troop, a pastor for his church, a sports coach for her team, a sergeant for his platoon, a teacher for the classroom, and a parent in the home.
Chapter Thirteen: Forgive Mistakes. All of Christianity is about forgiveness—and it’s what co-workers everywhere do for each other. Quote:  “There but for the Grace of God, go I.”
Chapter Fourteen: Compete with Competitors. Quote: “The Bible says, ‘A house divided against itself cannot stand’” Let’s not compete with our colleagues!
Chapter Twenty-four: Never Forget Who Pays the Bills. Quote: “Whether it’s a nonprofit working with donors, a church and its parishioners, a government entity serving citizens, or a corporation moving products around the world, we all have customers and without them, no organization would exist.”
Chapter Twenty-nine: Speak Well and Make the Right Impression. An example—amongst many—of how to drive our customers away: “The church usher spots a couple—who just happen to be first-time visitors—opening a side door to enter the sanctuary, and declares, ‘Wrong door!’ while sternly directing them to doors in the lobby.”
Chapter Thirty: Choosing to Change. Reference is made to churches, like any other organization, needing to change. Quote: “Outside the business world, churches that start in living rooms grow to “mega” status, while … ”
Chapter Thirty-eight: Be Coachable. Story about Pastor Mark who is coachable, and how that trait is enabling his church to fulfill its mission.
Chapter Forty-one: Skip the Vision Thing. The “Tower of Babel” story from the book of Genesis is used to support the importance of achieving effective communication through common language.
Chapter Forty-five: Put Performance Before Titles. In reference to executives giving themselves specific symbols of status, this is stated: “Corporations and their CEOs, churches and their head pastors, academia and their presidents, school districts and their superintendents, and nonprofits and their directors are all guilty of this.”
Chapter Forty-six: Don’t Stagnate. Reference is made to a founding pastor of a large church, who had let only two people go in 20 years—and didn’t see the danger in that. Holding on to staff who are not performing is a problem for many churches.
Final chapter: Be Outstanding! This capstone piece speaks to individuals taking ownership for being outstanding themselves. In essence, this is PERSONAL ACCOUNTABILITY and every church requires this foundational idea (based on Matthew 7:1-5) as a core value of its culture. Specks & Planks* is the tool to help churches make it happen.

Visit here:  “Specks & Planks”

  • Specks & Planks

*Note: All participants studying Specks & Planks will also need the original QBQ! book and the Flipping the Switch book.